We were recommended by a building contractor to a young couple who had suffered a flood to the cottage they had recently moved into. Three cottages in the street had been affected. The ground floor had been filled with water following a storm.
To Start With
We went to site on a Saturday afternoon immediately after the flood, the couple’s family were there sweeping up. We immediately set up drying equipment to stop further damage. We carried out a survey of the property and issued a complete scope of the necessary repairs, including structural drying to the insurance company. The insurance company appointed a loss adjuster to manage the claim on their behalf.
We met the Loss Adjuster on site and went through our proposed scope of works. They reviewed the scope and initially authorised the strip out and drying. We set up a drying plan, stripped out the damaged finishes and dried the structure. Whilst this was progressing we negotiated a settlement for the reinstatement works with the Loss Adjuster so when the property was dry we could immediately start the reinstatement works.
The cottage was very outdated with tiled floors and oak panelling. Due to the high replacement cost of the oak panelling we were able to negotiate with insurers an additional sum to spend on the property, which would not normally have been included as they decided not to replace the oak. We were therefore able to carry out a complete refurbishment of the ground floor including adding in under floor heating and a wood burner.
All the works were carried out by our team of trades men.
When all the works were complete, the policy holder signed a completion note, which we forwarded to the insurer with our final invoice for the pre-agreed cost which was paid directly to us.
What the Customer Said
We had only just moved into our cottage when it was flooded. I thought it was the worse thing that had ever happened to us. We had plans to refurnish the cottage but did not have the funds and were expecting it to take years. As soon as we met Simon he put our minds at rest, he was there straight away with drying equipment, he met the loss adjuster and agreed what needed to be done, even an additional sum as we were not replacing the oak.
We were amazed at the speed the works were carried out in and the quality of the finish. We had everything that we wanted to do over the coming years carried out in a matter of months. The best thing is it was all paid for by insurers, the only thing I paid was our excess.
The worst day of my life turned out to be the best days.
I have recommended Simon and his team to many of my friends and family.