WEBSITE PRIVACY NOTICE
Simon Leigh Associates Limited trading as Resolve Building Claims is an appointed representative of Citrus Funding. Citrus Funding is a trading name of Andrew Smith and is authorised and regulated by the Financial Conduct Authority.
If you wish to register a complaint on how we have handled the insurance claim please contact Citrus Funding via email at compliance.citrusfunding.co.uk. If we cannot settle the complaint you may be entitled to refer it to the Financial Ombudsman Service. www.financial–ombudsman.org.uk
Resolve Building Claims is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner Officer (ICO) and are authorised and regulated by the Financial Conduct Authority (FCA) to handle insurance claims on behalf of the customer. This includes processing any personal data lawfully, fairly and in a transparent manner.
INFORMATION COLLECTED VIA OUR WEBSITE
We collect web usage information when you visit our website including information such as the date, time, page viewed or searched relating to your browsing activity. Where you have provided personal data, we may collect web usage information to enable us to build a demographic profile.
We may also use web usage information to create statistical data regarding the use of our website. Where statistical data is produced, we may then use that data to help us assess the effectiveness of marketing campaigns, develop and deliver services and information to improve the overall effectiveness of our website. We will also use IP addresses to analyse trends, track users movements and gather broad demographic information for our own internal use.
Within our website you can interact with us, if you so wish. Where you provide your personal data on our website it will be taken as a positive action that you would like us to contact you for the purpose as set out on our website.
When you visit our website, we may store some information (commonly known as a cookie) on your computer. Cookies do not damage your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them. They cannot be accessed by other servers. You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser to either accept, reject or notify you when a cookie is set. All cookies used by this website are used in accordance with current UK and EU Cookie Law.
TYPE OF COOKIE PURPOSE
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. Like most websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
LINKING TO THIRD PARTY WEBSITES
We do not take responsibility for the privacy policies or practices of other sites, even where you access them using links from our website. You are advised to read the Privacy Notice of other websites prior to using them.
WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
As a Claims Handling firm and as part of our service, we will only collect information from you so that we can handle a claim on your behalf, such as your contact details and insurance policy details. When obtaining information from you we will do this face to face, phone, text, email or post. It is important that all the data we hold on you is accurate so that we handle your claim as efficiently as possible.
CONTACT DETAILS RECEIVED FROM A THIRD PARTY
Occasionally we may receive your contact details from a third-party Introducer who has referred your details to us. Where we receive your information from an Introducer, we will request confirmation that they have obtained your consent before passing your details to us. We will also confirm that you are expecting and understand the nature of the call.
INFORMATION FROM OTHER SOURCES
We may obtain information from other sources such as public records, if required. This is to enable us to verify who you are or facts that you have told us are accurate.
HOW WILL WE USE THIS INFORMATION?
We will only use your data in ways that you would reasonably expect us to as detailed below.
We will use the information you provide to us to handle your insurance claim on your behalf. This will include taking details and where relevant, photographs of the property so that we may liaise with your Insurer on your behalf. Once the Insurer has agreed the scope of work to be completed, we will then liaise with pre-vetted tradesman to put your property back to its original state.
As part of our service we will keep in contact with you to ensure that you are kept up to date on the claim and to ensure that you are happy with the service we provide.
THE LAWFUL BASIS ON WHICH WE USE THIS INFORMATION
How we use your information (detailed above) we will do so using the lawful basis legitimate interests. We have decided upon this basis as it allows us to meet with the ICO and FCA rules and is the most suitable lawful basis for processing data to handle an insurance claim.
WHO WILL IT BE SHARED WITH?
As stated above, we will share the information with your Insurer on your behalf. We will also share your data with tradesman so that they can carry out the repairs needed to put your property back to its original state.
Where required we may forward your details onto regulatory authorities or fraud agencies where we have a legal obligation to do so to comply with our regulatory requirements or where fraud is suspected. We may do this under the lawful basis legal obligation.
In addition, we will share your data with Citrus Funding whose Financial Conduct Authority License we operate under to handle insurance claims and whom we are legally obligated to share data with
WHAT WE WILL DO TO ENSURE THE SECURITY OF PERSONAL INFORMATION
We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it.
HOW LONG WILL WE RETAIN YOUR DATA?
We will only hold data for no longer than is necessary. Where we have handled an insurance claim on your behalf, we will keep your file including your personal data on record for a minimum of six years, in line with our regulatory obligation with the FCA. Where we need to hold your file for longer than this then we will inform you of this.
WHAT ARE YOUR RIGHTS?
You have the right to:
- Be informed about how we use, share and store your personal information;
- Request access to the personal data we hold on you (also known as a Subject Access Request (SAR)). Where a SAR is requested, we will respond promptly and within one month from the date we receive the request;
- Request your personal data is amended if inaccurate or incomplete;
- Request your personal data is erased where there is no compelling reason for its continued processing, and we don’t have a legitimate interest to retain it;
- Request that the processing of your data is restricted;
- The right to object to your personal data being processed;
- Rights in relation to automated decision making and profiling.
Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time by contacting us by phone or email. We do not use automated decision making or profiling systems.
Where we need your consent, we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given your consent. Your consent must be freely given by positively opting in or making a clear affirmative action that you are giving your consent. We will do our very best to ensure you know exactly what you are consenting to and remind you that you may withdraw your consent at anytime by contacting us by email or phone. Where consent is obtained a record of this will be made confirming what you have consented to, the time and date and how consent was obtained.
RIGHT TO COMPLAIN
We hope that the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then please notify Simon Leigh by either email, post or phone below. If you remain concerned about the way we collect or use your personal data, you can raise your concern with the Information Commissions Office (ICO) on 0303 123 1113. For further details you may visit the ICO website www.ico.org.uk
We will tend to disclose the complainant’s identity to whoever the complaint is about, however if you wish your identity to remain anonymous, we will try to respect that. We will keep your complaint on record for two years once closed or six years if it also relates to how we handled a claim and falls under the FCA ruling.
CHANGES TO THE INFORMATION
We regularly review and, where necessary update our Privacy Notice. If we plan to use personal data for a new purpose our Privacy Notice will be updated, and you will be notified.
HOW TO CONTACT US
If you wish to contact us about the above or any other matter, then please contact us at:
Resolve Building Claims
Tel: 01277 230637